Privacy Policy

Last Updated: December 2025

1. Introduction

Starways ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, phone number)
• Organization details (company name, registration number)
• Payment information (processed securely)
• Communication preferences

2.2 Information Automatically Collected

• Log data (IP address, browser type, pages visited)
• Device information (device type, operating system)
• Analytics data (usage patterns, features accessed)
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide and maintain our services
• To process transactions and send billing information
• To send promotional communications (with your consent)
• To improve and optimize our platform
• To comply with legal obligations
• To prevent fraudulent activities

4. Data Security

We implement industry-standard security measures including encryption, firewalls, and secure data storage. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers (payment processors, hosting providers)
• Legal authorities (when required by law)
• Business partners (with your consent)
• Third-party analytics providers

6. User Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Request data portability

7. Cookies and Tracking

We use cookies to enhance your experience. You can control cookie settings through your browser. Disabling cookies may affect some functionality of our services.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing information.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it immediately.

10. GDPR Compliance

For users in the European Union, we comply with GDPR requirements including lawful basis for processing, data subject rights, and data protection impact assessments.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on our website. Your continued use of our services constitutes acceptance of changes.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: privacy@starways.co.ke
• Address: Nairobi, Kenya
• Phone: +254 700 000 000